HR Operations · Amazon India · Delhi
8+ years at Amazon India — including 3.5+ years in HR shared services and 4.5+ years in customer service. Payroll & compensation advisory, time & attendance operations, and employee lifecycle management. Lean Six Sigma Green Belt certified.
Get in touchAbout
I'm Deepanshu Sharma, an HR Operations professional based in Delhi with 8+ years at Amazon India — including 3.5+ years in HR shared services and 4.5+ years in customer service. I specialise in employee lifecycle management, payroll & compensation advisory, and time & attendance operations — blending data-driven precision with genuine care for the employee experience.
Currently pursuing my MBA from Mizoram University and KPMG Lean Six Sigma Green Belt certified, I'm passionate about continuous improvement, mentoring teams, and building scalable HR processes that make a real difference.
Expertise
Expert advisory on salary components, deductions, tax, benefits, and complex pay cases — maintaining high accuracy across payroll and compensation verticals.
Resolving shift scheduling, leave management, overtime, and attendance discrepancies while consistently meeting tight SLA targets.
Managing high-volume employee contacts with 91–93% frustration-free scores, delivering consistent and empathetic HR support at scale.
Lean Six Sigma Green Belt certified — analysing repeat contact trends, identifying root causes, and implementing corrective actions to reduce escalations.
Onboarding new-hire batches, delivering refresher training, and running knowledge transfer sessions to accelerate ramp-up and build team capability.
Leveraging Excel, Tableau, and HRIS platforms for HR metrics, performance tracking, data-driven decisions, and audit-ready documentation.
Experience
Mar 2025 — Feb 2026
Amazon India · HR Shared Services – Payroll & Compensation
Elevated to acting L4 Specialist for 11 months. Provided real-time advisory to HR advisors, resolving 10–25 escalated queries daily. Delivered training to advisor batches and mentored new hires through onboarding and knowledge transfer.
Jan 2025 — Present
Amazon India · HR Shared Services – Payroll & Compensation
Advising employees on salary, deductions, tax, and benefits. Handling 15–35 contacts per shift with 91–93% frustration-free and positive resolution scores. Maintaining audit-ready documentation across all interactions.
Sep 2022 — Jan 2025
Amazon India · HR Shared Services – Time & Attendance
Frontline advisor for time & attendance operations — resolving shift, leave, overtime, and attendance queries. Monitored KPIs, mentored junior advisors, and consistently exceeded SLA targets.
Mar 2018 — Sep 2022
Amazon India · Noida
Handled high-volume inbound interactions via calls and emails. Exceeded quality benchmarks for AHT and first-contact resolution. Cross-trained across support functions and provided backup for team leads during peak periods.
Education & Certifications
2025 — Expected 2027
Mizoram University (Central University) · Online
Pursuing a Master of Business Administration to deepen strategic business and management capabilities.
June 2025
KPMG
Certified in process improvement methodologies, root-cause analysis, and data-driven decision-making.
2016
University of Delhi, Delhi
Undergraduate degree providing a strong foundation in analytical thinking, governance, and communication.
Get in touch
Whether you're looking for HR expertise, collaboration, or just want to connect — I'd love to hear from you.
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